Legal
Refund & Cancellation Policy
Last updated: 5 September 2026
No lock-in and no cancellation fee. This page explains exactly what happens when you cancel, and the specific cases where a refund applies.
01Overview
The Brands List sells subscriptions to a digital listing and marketing service. This policy explains how cancellation works, when a refund is available, and how to request one. It forms part of our Terms of Service.
02Cancelling your subscription
- You can cancel any time from Dashboard → Subscription, or by emailing info@thebrandslist.online.
- Cancellation stops the next renewal. Your plan and your published listing stay active until the end of the billing period you have already paid for.
- After that date the listing moves to an unlisted state. Your data is retained so you can reactivate later without starting over.
03When you can get a refund
Because the service is delivered digitally and immediately, fees are generally non-refundable. We will, however, issue a refund in these cases:
| Situation | Refund |
|---|---|
| Duplicate charge or a technical billing error on our side | Full refund of the erroneous amount. |
| You were charged for a renewal you had already cancelled before the renewal date | Full refund of that renewal. |
| First-time purchase, requested within 7 days, where the listing has not been published and no leads or content services were used | Full refund, minus any payment-gateway fee that is non-recoverable. |
| We permanently remove your listing for a reason that is not your breach of the Terms, mid-cycle | Pro-rata refund for the unused part of the period. |
Refunds are not available for: change of mind after the listing is live, partial use of a billing period, failure to use the service, dissatisfaction with results (discovery and leads depend on many factors outside our control), or removal of your listing due to a breach of the Terms.
04How to request a refund
Email info@thebrandslist.online from the address on your account with:
- your registered business name and account email;
- the payment date and amount (or the invoice number from your dashboard);
- the reason for the request.
We acknowledge requests within 2 business days.
05How refunds are processed
Approved refunds are made to the original payment method through Razorpay. Once initiated, the amount typically reaches your account within 5–7 business days, depending on your bank or card issuer. We will confirm by email when the refund is initiated.
06Chargebacks
If you have a billing concern, please contact us first — we can almost always resolve it faster than a bank dispute. Raising a chargeback without contacting us may lead to your account being suspended pending resolution.
07Questions
Anything unclear about billing or refunds? Email info@thebrandslist.online and we will help.
Contact
Questions about this policy? Reach us at info@thebrandslist.online or +91 98985 31853.
The Brands List
Surat, Gujarat 395004, India
The Brands List is operated by The Brands List and managed on its behalf by Blackcrest.
See also: Terms · Privacy · Refunds & Cancellation · Service Delivery · Contact